Case managers are health-care professionals who provide assistance to patients and individuals in need.  They may work with a variety of populations, such as individuals who are hospitalized, at home, in nursing homes, homeless, have cancer or conditions causing an altered self-image, mental illness, developmental disabilities, or others who are unable to care for themselves.  Depending on the specific population, case managers may perform a wide range of duties to provide comprehensive care and ensure their clients’ health and well-being.  

At Face2Face Healing, we provide assistance to individual dealing with cancer or conditions causing an altered self-image along with their families.  We coordinate with the individual, their caregivers, families and their healthcare provider team.  

Tasks and Responsibilities: The first step in the case management process is an interview of the individual.  Family members or caregivers may also be involved in the interview process.  The case manager reviews records related to medical treatment or previous health services and develops a plan of care with the individual and family.  Goals are individualized to the patient and might include anything from applying for financial aid or finding housing to securing a primary care physician for the individual.  

Assessment: Assessments help case managers to develop a comprehensive picture of the individuals’ lives.  When a case manager first meets or speaks with an individual, they will perform an assessment to gain background information and obtain psychological information, such as the individual’s previous or current treatment experiences, family history, medical and psychological history, as well as their social support network.  The case manager uses this information to evaluate any unmet needs and to obtain information on what services the individual is currently receiving.  

Care Coordination: The coordination of care services is the primary responsibility of a case manager.  Care coordination helps to ensure that an individual’s needs are being met and prevents the fragmentation of care.  This involves developing an organizational plan that considers all of the services an individual is receiving and their needs. 

Advocacy: Case managers advocate for individuals, taking necessary steps to ensure that the individual who is not able to advocate for themselves, do not fall between the cracks.  Advocacy is one of the most important elements of case management.  It involves representing the best interests of the individual with social service agencies, government institutions or other organizations that can provide assistance or needed resources.  For example, assisting an individual with cancer who has been discharged to home and may not understand the discharge instructions and collaborates with the healthcare provider to obtain clear instructions or assist in obtaining a home health visit to help the individual be less overwhelmed in their care.  

Additional Responsibilities: Case managers may perform additional responsibilities, depending on the specific needs of the individual and scope of the organization.  At Face2Face, we preform administrative tasks, such as compiling and maintaining case files, assisting with obtaining community resources or healing services, financial support, grocery shopping and delivering a writing tablet, iPad or patient care packages to the individual at home, in the hospital or another setting. 

Case Managers Can Not

• Serve in a professional healthcare capacity.
• Provide medical advice or opinions. 
• Provide transportation to, or from, appointments or treatments.
• Serve as certified medical language interpreter.

The Bella Fund at Face2Face Healing is a distinguished initiative designed to provide invaluable support to cancer patients by addressing the significant impact that the disease can have on their physical appearance. This comprehensive fund goes beyond conventional medical assistance and focuses on enhancing the overall well-being and self-esteem of individuals undergoing cancer treatment.

The core services offered by The Bella Fund encompass the provision of customized wigs, specialized makeup classes, as well as nail and body care classes. These tailored services are meticulously designed to cater to the unique needs and preferences of both men and women, recognizing the diverse ways in which cancer can affect individuals.

Customized wigs play a pivotal role in mitigating the aesthetic challenges associated with hair loss, which is a common side effect of cancer treatments. By offering personalized wig solutions, The Bella Fund not only helps individuals regain a sense of normalcy in their appearance but also fosters a positive self-image during a time of physical transformation.

Makeup classes are tailored to address the specific skincare concerns that cancer patients may encounter, empowering them with techniques to manage changes in complexion and features. Learning how to apply makeup skillfully not only serves as a practical tool for managing visible effects but also contributes to a renewed sense of self-confidence.

Furthermore, the inclusion of nail and body care classes underscores The Bella Fund’s commitment to holistic well-being. These classes provide cancer patients with the knowledge and skills to care for their bodies, promoting relaxation and self-care. This holistic approach recognizes that cancer affects more than just the physical body; it impacts mental and emotional well-being as well.

The impact of The Bella Fund extends far beyond the physical realm, significantly influencing the emotional and psychological aspects of cancer patients’ lives. By addressing the often-overlooked challenges related to appearance, the program contributes to a more positive outlook on life post-diagnosis. Men and women alike benefit from the tailored services, finding solace, support, and a renewed sense of confidence as they navigate the complexities of their cancer journey.

Ultimately, The Bella Fund at Face2Face Healing stands as a beacon of compassion and empowerment, embodying the belief that addressing the emotional and aesthetic dimensions of cancer treatment is integral to fostering resilience and enhancing the overall quality of life for those affected by cancer.